Return policy

Every order, commission, and sale is handled with care and as much clarity and transparency as possible.  My goal is for you to be absolutely happy with your purchase. Please read below to see how I can help you.

Can I return the artwork I purchased? All sales of original artwork are final.

My artwork arrived damaged OR was not delivered OR was lost OR was stolen from my doorstep. Is this something you can help with? I am not liable for any mishandling or failed delivery by the shipping service (Canada Post, USPS or UPS). I work hard to package each order with care in sturdy flat mailers and tubes so that it arrives undamaged. Please be kind when reaching out and remember that I do not run the post office or UPS, and have no control over the treatment of your package in transit. It’s just as heartbreaking for me to see damaged work as it is for you to receive it.

Not Delivered / Lost / Stolen: If your package is marked “Delivered” and yet is nowhere to be found on your doorstep, please first check your confirmation email to ensure that you input the correct shipping address. If the address is correct and you believe your package to have been lost or stolen, you must contact the shipping service personally. Unfortunately, there isn’t anything I can do on my end, so I am unable to address any failed delivery or theft issues directly.

Damaged Print: If your print is damaged in transit I am happy to handle this on a case by case basis with individual collectors who are able to provide details and documentation of the damage. Creasing and bends can be flattened. Collectors may be asked to file a claim with the shipping service. If the order is a complete loss and I offer a reprint, I ask that you return the print to my studio, either in the original packaging or in sturdy packaging purchased at your local post office. Collectors are responsible for shipping costs for replacement prints. I am unable to replace for free any prints damaged after delivery, so please place your print in a place away from possible water or heat damage, and handle the artwork with care when framing and stretching.

I try my best to represent the colors and tones in my work honestly and as accurate as possible.

Please email hello@rebeccasobbi.com if you have any questions about your order, and I will work with you to sort out any issues!